The HARIBO Holly Jolly Grotto is produced and managed by events company Bakehouse Factory, in collaboration with HARIBO & Trafford Centre. If you have a question that isn't covered in our below FAQs, contact us on traffordtickets@bakehousefactory.co.uk and our team will respond within 72 hours. 

Please note that the HARIBO Store is not involved in the operation of this event, and will therefore be unable to assist with any event-related queries.

Yes! Every booking will enjoy a private meet-and-greet with Santa in his Haribo Holly Jolly Grotto. You'll have the chance to spend time with him and have your photo taken while immersed in the magical world of Haribo.

Santa and his elves will be busy welcoming visitors from Friday 20th November until Christmas Eve, before their very important job of delivering presents around the world. Please visit the ticketing website for the latest availability.

Your timed experience lasts approximately 15-20 minutes.

Please allow around 25-30 minutes for check-in and any souvenir purchases. We recommend arriving no more than 5 minutes before your booked session, as arriving earlier will not allow earlier entry.

Please ensure you leave enough time for parking as it can get extremely busy during the festive period. 

If you arrive early, we'd recommend checking out the close-by Christmas fair and markets!

Standard prices

• £25 per child
• £10 per adult
• £87 Big Family Saver Bundle (up to 5 people)
• £102 Big Family Saver Bundle (up to 6 people)
• Plus £2.50 booking fee per order

Off-peak saver prices:

• £20 per child
• £8 per adult
• £69 Big Family Saver Bundle (up to 5 people)
• £81 Big Family Saver Bundle (up to 6 people)
• Plus £2.50 booking fee per order

November: Off-Peak Saver

December:

1–18 December

• Weekday mornings - Off Peak Saver
• Weekday afternoons & evenings - Standard
• Weekends - Standard

19–24 December

• Standard all day

We recommend booking online in advance to avoid disappointment. Subject to availability, a limited number of tickets may be available to purchase on the day. 

Please note that we accept card and contactless payments only.

Yes, your e-ticket will be emailed after booking.

You can show this on your mobile phone or simply have your booking name and reference number available. There's no need to print your ticket.

You can make changes to your booking online up to 48 hours before the booking date and time (subject to availability).

In order to amend your booking, you will need to have registered for a DigiTicket user account. This can easily be done while purchasing tickets at the end of your transaction. 

If you have not registered for an account, our team may be able to assist you. Contact our team via the email traffordtickets@bakehousefactory.co.uk. Please note emails will be responded to within the noted 72 hour window.

Bookings are non-refundable.

If you're unable to attend due to exceptional circumstances, please contact our team before your visit. Where possible and subject to availability, we'll do our best to help rearrange your booking. 

If you're unable to attend because of illness, please contact our team as soon as possible. Whilst tickets are non-refundable, we'll do our best to help rearrange your booking where possible and subject to availability.

Contact our team via traffordtickets@bakehousefactory.co.uk and we will try our best to help. Please note we will try to respond to your query as soon as possible but, as standard, we like to allow up to 72 hours for a response. 

No. Bookings remain under the original purchaser's name, but the people attending simply need the booking confirmation email and/or reference number.

Yes. If you can no longer attend, you may give your tickets to someone else. They will need the booking confirmation email and/or reference number. 

Please note we cannot assist with enquiries from anyone other than the original purchaser and cannot accept responsibility for private ticket transfers. 

If we need to cancel your session, we'll first offer an alternative date where possible.

If no suitable alternative is available, we'll refund your ticket price (excluding booking fees where applicable) 

Babies in arms do not require a ticket when attending with siblings.

However:

• Each family booking must include at least one child ticket
• Babies attending as the only child in the group will require a child ticket
• Anyone wanting to receive a HARIBO plush gift from Santa will need the appropriate paying ticket type.

Yes, all ticketed children with a valid paying child ticket will receive a special gift from Santa. Babies in arms will require a paying ticket if you wish them to receive a gift also. 

HARIBO Holly Jolly Grotto is designed for the whole family and is suitable for all ages.

Anyone wishing to receive a HARIBO plush gift will require either a Child ticket or an Adult with Gift ticket. 

Each booking can include up to 8 guests (maximum 4 adults & 4 children). 

Larger groups can visit the experience together but will be split into individual Santa visits for Health & Safety reasons.

If space is available, additional guests may be added up to the maximum group size.

If your booking is more than 72 hours away, please contact the team before your visit.

Larger groups may need to make separate bookings and cannot be guaranteed to meet Santa together.

Yes. Pushchairs and buggies are welcome throughout the experience.

There is no buggy park, so you'll need to keep your pushchair with you.

There are designated selfie opportunities throughout the experience.

Photography and filming are not permitted inside Santa's main grotto room, but professional souvenir photographs will be available to purchase after your visit. 

Yes. Digital Online Photographs can be reordered for up to 180 days after your visit using your photo QR code. We would recommend keeping this card or taking a picture of it on your phone.

Yes. Souvenir photographs and a selection of keepsakes will be available to purchase at the end of your visit. 

Yes, the experience is fully accessible for wheelchair-users.

We also offer SEND sessions. Please refer to the booking website for available dates or contact the team if you have specific accessibility requirements. 

Our experiences are designed to be calm, magical environments.

There will be no strobe lighting effects, loud or sudden noises, or special effects during the experience.

The HARIBO Holly Jolly Grotto is located within a full covered tented venue within the Trafford Centre car park, Manchester (M17 8AA). You can find this right outside the Orient food court. What3words: https://w3w.co/radio.with.order 

The Trafford Centre is easily accessible by bus, tram, train, car, bicycle and on foot. Parking is available but gets extremely busy during peak times. Please ensure you allow enough time to park before your booking slot.
Please see the Trafford Centre website for more information on parking, accessible parking, EV charging and transport options. 

The experience takes place inside a fully covered tented venue located within the Trafford Centre car park.

Public toilets and baby changing facilities are available inside Trafford Centre. The closest toilets can be found within the Orient food court space. 

Only registered assistance animals are permitted.

Food, drink, smoking and vaping are not permitted inside the experience. 

Please keep all mobile phones and tablets on silent throughout your visit so that everyone can fully enjoy the experience.